Communication & Service Capability

Dedicated Project Management Model Yes. HUCAI assigns one dedicated merchandiser per project.This person remains the primary contact. Benefits of One-on-One Service Dedicated service reduces information loss.It ensures consistent understanding across stages. Cross-Team Coordination The merchandiser coordinates with pattern, sourcing, and production teams.Clients do not need to communicate with multiple departments. Long-Term Cooperation Advantage Consistent contacts improve efficiency over time.This supports repeat development.

Standard Response Time at HUCAI We understand that response speed affects project momentum.HUCAI sets internal response time targets. Typical Response Timeline Initial inquiries are usually answered within 2-5 hours on working days.Ongoing projects receive faster responses. Priority-Based Handling Sampling and bulk production issues receive priority handling.Urgent matters are escalated internally. Transparency in Communication If more time is needed, we inform clients clearly.This avoids uncertainty

English Communication at HUCAI Yes. HUCAI provides professional English communication throughout the project lifecycle.Our merchandisers and project managers work directly with overseas brands. Industry-Focused Communication Our team uses industry-standard terminology for fabrics, patterns, and workmanship.This reduces misunderstandings during development. Written Confirmation as a Standard Key details are always confirmed in written form.This ensures clarity across sampling and bulk stages. Why Clear Communication Matters Clear communication prevents costly revisions.It also shortens development timelines.

Answer: As a mature sports brand, the choice of sourcing season is crucial for the launch of sportswear and inventory management. If you choose the logistics form of sea transportation, in general, HUCAI suggests the following sourcing nodes:Spring and summer procurement (January-February): April-May is the peak season for spring and summer sportswear market, so HUCAI suggests that in January-February you have to carry out the bulk procurement of spring and summer sports in advance, and the transportation time of sea freight will be a little bit longer, which is in order to avoid the long transportation time and lead to the missing of the best time for sales.Autumn and winter procurement (May-August): October-November is the peak season of autumn and winter sportswear market, if you choose the shipping mode, HUCAI suggests that you start to consider the fall sportswear series from May, and prepare for the procurement in advance to flexibly respond to the market changes.Before single procurement (October): to October, December - January is the peak season for spring and summer sportswear sales, but due to the Chinese New Year will have a longer holiday, there will inevitably be unable to meet the timely production and transportation, we recommend that customers do a good job in October in advance of the December - January procurement plan, to avoid missing the peak season because of the problem of insufficient inventory.The above time nodes are for reference only, the specific purchasing plan needs to be adjusted according to your brand positioning, market demand and product life cycle, etc. HUCAI's sales team will provide you with professional advice at any time to ensure that your purchasing plan is synchronized with the market.

1. Question: When will HUCAI factory be closed for vacation?Answer: Our factory will be closed on January 24, 2025, and the holiday period will last till February 4, 2025. Our business department is scheduled to officially resume normal work on February 12, 2025, and the production department will officially go to work on February 4, 2025! The HUCAI team will return to their workplaces with full of energy to welcome a brand new year!2. Question: Is there any customer service during the vacation period?Answer: Yes, our VIP level customer service will be available 24/7 even during the holiday season! However, HUCAI's customer service team will be affected to a certain extent during the holiday season. While we will do our best to support you, please understand that delays may occur. We recommend that you plan ahead and contact us when we return to work to ensure that your issue is resolved in a timely manner.3. Question: Will my order submission be affected during the holiday?Answer: Yes, order processing times may be extended during the holiday season. Please allow some extra time for your order to be processed once we are officially on duty. We appreciate your understanding and patience, and we will do our best to process your order as soon as we are back at work. We are committed to giving every order special treatment to ensure that your products are delivered as soon as possible. This is our way of giving back to you for your support and trust throughout the year!

Q1: What logistics methods do you provide?A: We provide a variety of logistics methods, including express delivery, air delivery and ocean freight to meet the needs of different customers.Q2: What are the time and price for express delivery? What are the benefits to me?Timeframe: 5-7 daysPrice: 40-55RMB/kgAdvantage: Provide fast and reliable transportation service, suitable for orders with high time requirements, able to ensure timely delivery, bring you door-to-door service without additional cumbersome steps, convenient and fast.Q3: What are the timeliness and price of air delivery? What are the benefits to me?Timeframe: 10-12 daysPrice: 35-45RMB/kgAdvantage: Air dispatch is a cost-effective transportation method, suitable for orders with a certain time margin. The price is relatively low, which can effectively reduce your logistics cost while reducing certain time cost. Door-to-door service eliminates intermediate links, simplifies the process and improves efficiency.Q4: What are the timeliness and price of sea transportation? What are the benefits to me?Timeframe: about 30 daysPrice: 12-18RMB/kgAdvantage: Sea freight is the most economical way of transportation, which is suitable for large volume orders. Although the timeframe is relatively long, the door-to-door service still ensures you the convenience of receiving your goods, while bringing significant cost savings in terms of price.Different logistics methods affect timeframe, price and mode of transportation. Customers can choose based on the urgency, budget and volume of their order to optimize logistics. Whether customers focus on timeliness, cost-effectiveness or bulk transportation, HUCAI can provide the most suitable logistics solutions to meet their different needs. Our goal is to provide customers with the most flexible and efficient logistics services to ensure the smooth delivery of orders.

A:What is the cost of the sample shipping?B:Our samples are mainly delivered by DHL, the price varies according to the DHL region and there are additional fuel charges.For more information,please contact us! Contact information:E-mail: admin@hcsportswear.com+8613602338395

Q:I submitted an inquiry, when will you respond?A:Due to the time-lag, we sometimes can't get back to you right away.But we will reply to you as quickly as possible, usually taking 1-2 two business days. If you haven't received a reply, you can contact us directly via WhatsAppFor more information,please contact us! Contact information:E-mail: admin@hcsportswear.com+8613602338395

Things to know about pay pal payment Of course you can pay with pay pay.But if you use pay pal to make payments, you need to know the Following things1.3.9% handling fee for USD 200 and above2.2.8% handling fee for over $10003.Over 2000 USD, if the money is frozen, the money can not be returned, production will be stopped and the customer is responsible for the consequencesFor more information,please contact us!   Contact information:E-mail: admin@hcsportswear.com+8613602338395